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WHAT THE FAQ

WHAT THE FAQ

Returns & exchanges
I’d like to return/exchange my item(s)? Show me details of your return policy: What is Extended 45 day returns? What does easy return mean? How long will my order take to have my exchange/refund processed? What do I do if my product is defective? Can I modify or cancel a return once submitted? What address do I send my return to? Can I return sale products?
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What does easy return mean?

It’s exactly what it says, but for two different reasons.

1.  The last thing you want to do is to fuss about over returning or exchanging an item. Our Easy Return Form allows you to complete your full return or exchange on the spot, allowing you to select which products you’d like to exchange and what you would like to receive instead. You can do this whenever you want (within the 45-day return period) and it only takes a few minutes to do.

2. We offer return facilities in the US, UK and Australia to help make it simpler (and cheaper) for you. Please refer to our Return Policy to find your closest return facility.

FAQs About Fitting Eco Shipping Care Contact us General Q’s Sale Details
Need help?
Still got questions?
Our support team is on hand
9am - 5pm AEST
mail iconsupport@sugarcandybra.com