across the globe,
Our thoughts are with all of you and your families during this difficult period of uncertainty. We know you’re concerned about COVID-19, as are we.
We’re taking measures to ensure the safety of our employees, customers and the local community. At this stage we’ve started adapting our business practices to align with our government’s recommendations and have the ability to work from home for non-warehouse staff.
What does this mean for you as a customer? Our customer support team are here to help Monday to Friday, 9am-5pm Australian Eastern Standard Time (AEST), and will still be available should circumstances change. We are still accepting and sending orders daily, with increased hygiene measures while preparing, packing and shipping goods globally. We monitor every delivery and whilst there are no current delays, we will be in touch post your order as needed.
Please note due to the COVID-19 outbreak some deliveries are taking longer to arrive at their final destination. UPS (our freight partner) is working closely with authorities, within each country, to monitor the situation and to get shipments to their final destinations as soon as conditions safely permit. Our UK and US warehouses who accept returned & exchanged product from UK/Europe and US/Canada respectively, are partially open and therefore there many be delays due to this and the postal systems within these regions. We ask for your patience in the matter.
These are troubling times, but if we navigate this tumultuous phase together and take measures to limit the spread of the virus, we can and will get through this.
All the best,
The Sugar Family