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Returns & Exchanges
Can't find what you're looking for? You can contact us here.
1
Only product purchased directly on our website can be returned or exchanged by us. If you have purchased Sugar Candy Bra from a re-seller or another retailer, please contact them in relation to their terms, warranties, returns & exchange policy.
2
Yes. We accept returns from over 50 countries around the world.
Still not sure, or need to know more? contact us at info@sugarcandybra.com
3
Simply enter your order details in the form below, for us to take you through the process. We will call up your original order details and enable you to make individual changes to the product/s you want to exchange or have refunded.
Returns & Exchanges Form
4
You have 30 days to organize your exchange or refund from the receipt of your order. Please return all products in their original condition, with their garment tags and labels in place.
5
Sale products can only be refunded for store credit.
6
Please note worn, soiled or garments without their tags, cannot be accepted for returns or exchanges.
We will send your exchange or apply your refund within 3-5 days from receipt of your return. We recommend using a track & trace service to send in your returns. This will guarantee receipt and ensure your exchange/ refund is processed. We cannot provide exchanges or refunds for returns we don't receive.
7
Yes, the cost for sending the garments back to Sugar Candy Bra for a refund or exchange, will need to be pre-paid by yourself.
Please select return, exchange or no change for each product. You can select your new size for the exhange on the next page.
Note: Product can only be exchanged for a different size. Should you like to exchange for a different item, please return the product to receive a refund and purchase the new item separately.
Your Purchase Order Details
Summary
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Thank you very much. Your request is now received by our warehouse team.
We have also emailed you a confirmation of this return and/or exchange.
Your Reference No. for this request is:
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