1 Do you ship internationally?
Yes. We ship to over 50 countries.
Still not sure, or need to know more? contact us at firstname.lastname@example.org
2 How much do you charge for shipping?
Do note, charges for all orders are processed in local currency as indicated above
3 Will I be advised about my order and dispatch?
Yes, you will receive an email soon after placing your order to confirm its receipt & acceptance of payment. You will also receive another email within 24-48 hours to advise about the dispatch of your order.
4 How long will my order take to be delivered?
Do note, occasionally customs agencies within the destination countries may choose to randomly inspect individual shipments, for security purposes. This could delay your shipment. Deliveries to Russia can expect delays due to security and customs measures.
5 Will customs / duty charges apply to my order?
There are no duties or additional shipping charges for deliveries to Australia, NZ, UK, US & European Union countries. Duty charges may apply to other countries, which Sugar Candy will not be responsible for. If you are unsure, please check with your local customs department for import duties in your country, state or region.
6 How will my Sugar Candy order be wrapped?
Your Sugar Candy order will be placed in its original protective packaging and then in a recyclable shipping carton.
7 Is a signature required to receive my parcel?
A signature is requested as an added security measure to ensure your product is correctly delivered. We recommend a work/ office delivery address should you be away during the day (9.00am – 5.00pm), when most deliveries are undertaken. Please also enter a physical address as deliveries to PO Box addresses cannot be made.