If you’re not sure whether your Sugar Candy is fitting correctly, we’d suggest booking a 15 minute virtual fitting! If it’s definitely not right, follow the prompts below to initiate a return. For more details on eligibility, read our return policy.

My items are eligible!

Simply enter your details below and we’ll take you through our easy return form.

Getting you into that perfect fit is our main priority, so when it comes to returning your products, we’ve made it as simple as possible for you to do so.

Here are the things you need to know:

• As per our 45 day money back guarantee, you have 45 days from the time of purchase to return your items for a refund.
• To qualify, items must be returned unworn, in perfect condition with their tags attached.
• We will not accept returned items that show signs of wear or any marks.
• Shipping costs, duties and surcharges are non-refundable.
• We don’t offer exchanges, however you’re more than welcome to return your items and repurchase in a different size. If you purchased during an offer or sale period, we will honour your purchase price, simply reach out to customer service.
• If reordering within 30 days of your original purchase, you’ll receive free shipping (Australia, New Zealand, United States, and United Kingdom only).

Returns will not be accepted for the following:

• Items that appear worn, damaged, or that are missing tags.
• Underwear cannot be returned for hygiene reasons. In the event of any damaged or lost items, please contact our customer service team.
• Items purchased through third-party sites such as Amazon. Only those purchased directly from us through this website will be accepted.
• Final Sale items, unless deemed faulty, cannot be returned for a refund.
• Purchases made using gift vouchers can be returned, and the refunded amount will be added back onto your gift voucher.

Important: Sugar Candy reserves the right to approve or reject any returned items in our sole and absolute discretion if they do not meet our specified Return Policy requirements. If rejected, your product(s) will be returned to you at your own cost.

The Return process:

• Please advise us of your return, via our ‘Easy Returns and Exchange Form’ prior to sending. A ‘Returns Confirmation’ will be available to print (or you can hand write) on completion of the process, which you should include with your package.
• We offer FREE returns on all Australian orders, which come back to our Sydney warehouse.
• In other regions you’ll need to cover the cost of return postage to send the products back to us for a refund.
• Should you be returning your products and reordering in a different size, the same shipping fee as your original order will apply again unless you’re ordering within 30 days of your original purchase, in which case the shipping is on us (Australia, New Zealand, United States, and United Kingdom only)!

Note: We recommend using a tracked service when sending in your returns. This will guarantee receipt and ensure your refund is processed quickly. Please note that we cannot provide refunds for returns we don't receive.

We know how tricky shopping for bras online can be! That’s why you have 45 days from the date of purchase to return full price items for a refund. To qualify, items must be unworn, unwashed and have their tags attached.

Please keep in mind that our returns policy must still be followed to ensure you remain eligible for a return.

It’s exactly what it says, but for two different reasons.

1.  The last thing you want to do is to fuss over returning an item. Our Easy Return Form allows you to complete your full return on the spot. You can do this whenever you want (within the 45-day return period) and it only takes a few minutes to do

2. We offer return facilities in the US, UK and Australia to help make it simpler (and cheaper) for you. Please refer to our Return Policy to find your closest return facility.

You will receive your refund within 3-4 working days from the time your return is received and checked by the warehouse it was returned to, provided the products are in their original condition as detailed in our returns policy when they are assessed.

To avoid delay in processing your refund, please make sure you include a copy of the returns confirmation or a handwritten note of the order number with your package.

We recommend using a track & trace service when sending in your returns. This will guarantee receipt and ensure your refund is processed quickly.

We cannot provide refunds for returns we don't receive.

We will replace any products with a manufacturer’s defect, so long as it has been purchased through our online store. This is a rare occurrence but in the event you have received a faulty product please retain the product as our team will require photos to show the defect before a replacement or refund can be sent.

Please contact us support@sugarcandybra.com if you have any defective items.

Returns cannot be modified or canceled once submitted online.

You will have to contact us at support@sugarcandybra.com to make any changes to your returns after it has been submitted.

After lodging your Instant Returns Form on our website, the system will prompt you to download your ‘Returns Confirmation’ which will be sent as an attachment on your return confirmation email. Please print and include it with your return.

For our US customers, you will find our California-based warehouse address on the top left-hand corner of this document. 

If you are based in the UK or Europe, you will receive details of our UK-based warehouse.

For customers in Australia, NZ or other parts of the world, you will receive details of our Australian-based warehouse.

Should you not have a printer handy, simply write the details (including the RTV number) on the address label.

Products purchased during a sale are eligible for a refund. If you require a different size and the sale has now ended, feel free to reach out to customer service when reordering.

While we don’t offer exchanges, getting you in your perfect Sugar size is still our top priority! You are welcome to return your ill-fitting items (as long as they meet our return requirements) and then reorder your items in a different size.

Doing it in this manner ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones! We’ll simply pick and pack them just like any new order, while your return makes its way back to us.

No worries! If you purchased your items when they were discounted and they’re back to full price when you’re reordering, we’d be more than happy to honour the original purchase price. Simply get in touch with customer service once you’ve returned your original items and are ready to reorder. We’ll create a unique code just for you!

Unfortunately those items are final sale and therefore cannot be returned for refund unless faulty.